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Theft, fraud, and loss
Shoplifting
Intentional taking of goods without paying (including attempted thefts).
Fraud
Intentional taking of goods without paying (including attempted thefts).
Cash theft
Includes intentional taking of cash and or reversing cash transaction
Currency fraud
Includes purchasing or attempting to purchase products fraudulently using counterfeit currency
Refund fraud
Fraudulently returning goods that were not purchased, includes off the floor returns and or using fake/discarded receipts.
POS/SCO fraud
Fraudulently returning goods that were not purchased, includes off the floor returns and or using fake/discarded receipts.
Theft from another party
Taking of personal property (e.g. vehicle, wallet, etc.) from a person (e.g. staff, customers, etc.) on your premises.
Drive-off
Where fuel has been taken without making an attempt to pay.
Customer charge error
Where fuel or goods have been purchased, but there has been an issue with the transaction or a mistake made by staff.
Pay at pump error
When there appears to be an issue with the customer card or fuel pump transaction when paying at a pump terminal.
Unable to pay
Where fuel has been taken, but the customer has advised they have insufficient funds to pay for the goods (e.g. forgot their wallet).
Mobile app payment error
Where a customer has used the mobile app to purchase fuel but an error has occurred and payment has not been completed.
Sleight of hand/till snatch
Use of distraction or force at the Point of Sale to obtain cash.
Omni-channel/eComm fraud
An act of deception when a person mixes different types of goods, services, ordering or delivery to result in financial or personal gain.
Carrier fraud
Fraudulent delivery where products do not make it to the customer, including fake carriers and/or fake delivery instructions.
Inventory audit/cycle count
Record of missing products/items after inventory audit/cycle count was completed.
Detection of Sheree Palmer
Aggressive
1h
Physically abusive
4h
Erratic
9d
Weapon involved
3w
Detected
30 sec ago
Location
Camera 83 (North Entrance)
Trespass
Expires 15 May 2040 (15 years)
Outcome
Customer left without incident
The POI was approached by security a couple of minutes after they entered the store. They left quietly when approached and there was no incident or aggressive behaviour.