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How Walmart AP is redefining the customer experience

Booth 4041, NRF Protect

Wednesday, June 22, 2022

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Walmart AP is partnering with Auror to redefine its customer experience. What does that entail? How is it done? Join Joshua Ridgeway, Walmart’s Senior Director of AP Operations, as we discuss the answers to those questions and more.

Joshua is a self-described “operator who just happens to work in asset protection." His career has been marked with transformational efforts to make asset protection a customer-facing organization by focusing on the customer experience and simplicity for associates.

How Walmart AP is redefining the customer experience

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