What's New - Retail Crime Intelligence Platform Updates

Track key activities done in an Investigation

Allows collaborators to track key activities taken by users across an investigation, with an activity log of changes made.

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Investigations

Reviewing suggestions to building out full investigations in a single click

With Suggested Investigations, ORC managers can work faster, gauge the ROI and impact of an investigation, prioritize which crime networks to focus on, and drive better outcomes at scale.

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Investigations

Use store as a way to filter Browse/Search

Use store as a way to filter Browse/Search to make it easier to see search results for specific stores.

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Incident Reporting

Unwitnessed loss event report

Report events where a suspected theft has occurred, but no suspects have been identified (e.g. security tags found in-store).

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Incident Reporting

Sleight of hand / till snatch event report

Report events that involves distraction or force at the Point of Sale to obtain cash.

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Thumbnail images for drafts and events

Add thumbnail images to drafts and events on the 'My drafts & events' page.

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Incident Reporting

Threatening behavior warning

Previously if a person displayed any of the four behaviors considered threatening, i.e. aggressive, physically abusive, weapon involved, intoxicated or under the influence, they’d show a ‘Threatening behavior’ warning on the person’s profile. We’ve heard feedback from retailers that there is value in quickly understanding exactly what behavior the person has displayed so a team can respond appropriately, so we now show each behavior individually.

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Incident Reporting

Store Reporting: Auror usage report

Report of the users who have reported events for that store with dynamic time period, including: Number of events reported by the user for the store Total value of events reported by the user for the store Recovered % by that user for that store

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Status page showing platform status and uptime

Show Auror platform status on the Auror Help Site.

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Incident Reporting

Store Reporting: Hot products report

Summary of the top products being targeted by store with dynamic time period.

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Incident Reporting

Trespass details included on person profile

A trespass section has been added to Person Profiles showing which organizations and sites a person has been trespassed from, and for what dates.

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Insights

Top vehicles impacting your site/area/organization

Showing the top vehicles impacting your organization on Site/Store, Area, and Organization Dashboards.

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Incident Reporting

Show reason for POI match

When reporting an event, if an existing person of interest is matched we will show the reason for the match (whether its name, or a different identifying characteristic) to make linking to already known people of interest (POI) more accurate.

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Insights

Reports on-demand

Report downloads enables you to download all your data relating to Auror events and investigations over customizable time periods instantly.

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Incident Reporting

Scan product barcodes on mobile devices

Mobile barcode scanning allows partners to quickly add products to an event by scanning barcodes via our Auror mobile app on any mobile device. Until now, retail partners needed a physical scanner to be able to add products to an event via barcode. However not all retailers had physical scanners available. Mobile barcode scanning means you don’t need to be at a desk, have access to a physical scanner, or add products to an event manually. This saves time and ensures complete data entry, particularly when you could be dealing with a trolley full of recovered goods.

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Investigations

See the $ value and activity of potential profile merges

Make it easy to see the potential total $ value and activity status of profiles for suggested merges of repeat offenders.

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Investigations

Show draft events in the Investigate timeline

Improved visibility of draft intel in investigations by displaying it in the timeline.

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Investigations

See age of investigations

See how long an investigation has been open for.

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Investigations

Search investigation information

Retail partners are now able to search investigations by name, people, vehicle, products, events, and collaborators. The need for this function arose as our retail partners continue to extensively use Investigate, making it increasingly difficult to find the case they need just from browsing the list.

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Incident Reporting

See dropdown options for all behaviour types

Added dropdown options to the different behaviour types to help negate opportunities for misinterpretation and help with data consistency when reporting on the most common behaviour types.

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Alerts & Notifications

See reporter's name on event emails

The ability to see the person who reported the event in emails.

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Alerts & Notifications

See product categories on event emails

The ability to see the product categories involved in events in instant emails.

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Incident Reporting

Reporter and witness details access controlled

Reporter and witness contact details are now only visible to the person who reported the event (so entered them in), investigators, police, and admins (site/org/Auror).

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Incident Reporting

Request footage

Request footage more quickly by clicking a button on the evidence locker. This will add a comment to the event report asking the reporter to provide video or image evidence.

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Insights

Search filters for more date options

New search filters added for selecting flexible date ranges to make it easier to narrow search results down.

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Incident Reporting

Search filters for $ value and number of events

New search filters added for $ value and number of events to make it easier to narrow search results down.

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Alerts & Notifications

Rocketboots LPR integration

Auror now integrates with Rocketboots' Beehive LPR (License Plate Recognition) to send instant Vehicle of Interest (VOI) alerts through Auror and help with theft reduction.

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Incident Reporting

Select Primary Image

The ability to pick a primary image when reporting or editing an event - this will be the first image shown on the profile and is also the image that shows on the home feed.

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Incident Reporting

Scan training receipts to add products to an event report

Adding the ability to quickly add multiple products to an event report from a training receipt.

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Incident Reporting

Reporting by Region

Detailed reporting at an organizational region level.

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Incident Reporting

Store Reporting: Overview

Overview of key stats by store with dynamic time period.

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Incident Reporting

Report discriminatory harassment

More granular reporting on the types of harassment impacting their staff members and customers.

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Incident Reporting

Product Tours

As we roll out the new and improved Auror we have added a product tour that can be played on demand, taking users through the key changes and helping them get the most out of the new platform.

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Investigations

Print event, people, or vehicle pages easily

Be able to print events, or people or vehicle pages more easily with a single click.

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Incident Reporting

Narrative/Statement Builder

Ensure users can report cases easily, quickly, and accurately. A narrative statement is generated based on what a user captures in the reporting process and can be reviewed and modified easily.

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Incident Reporting

Pharmacy robbery event report

Theft occurring at the pharmacy and accompanied by violence or threats of violence, to any person or property, used to extort the property stolen or to prevent or overcome resistance to its being stolen.

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Incident Reporting

Products from retailers item file

Upload retailers product item file, and bring back product name, SKU, category, and price when a reporter adds products to event reports.

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Incident Reporting

Police status updates

The ability to track the police status of your events.

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Incident Reporting

Privacy: Face detection and redaction

Automatically detecting when an image uploaded includes multiple people, and redacting the faces of any people not involved in the event to protect the privacy of customers and bystanders.

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Incident Reporting

Report to police directly

Streamlining how retailers report crimes officially through to police.

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Incident Reporting

Omni channel / e-comm fraud event report

An act of deception when a person mixes different types of goods, services, ordering or delivery to result in financial or personal gain.

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Insights

Organization Dashboard

A top-level dynamic dashboard of crime across your organization, allowing you to make informed decisions around reducing crime in-stores.

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Incident Reporting

Report accidents on site

Report on an event that happens unexpectedly and unintentionally, typically resulting in damage or an injury.

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Alerts & Notifications

Mobile app: Choose what notifications to receive on the mobile app

The Auror mobile app currently sends notifications when an event has happened in an area you in the last 30 minutes. In future you would be able to choose which of your notifications you'd want to receive via mobile push, and which you want in-app or email notifications for.

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Incident Reporting

Report internal & sensitive events

All event types in Auror have the same level of visibility and access within an organisation (and wider collaborating network) today. In the future, some event types or specific events could be classified as sensitive and have different access restrictions. For example, a report could be created for an internal case where an associate is being investigated for shoplifting, but not appear on the feed, or be accessible to anyone who has not been invited to the case.

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Reparations & Recovery

Recovery: Document recoveries

The ability for retailers to track recoveries against the events they are recovering money for. For instance, recovered money through debt collection, court reparations, or civil recovery.

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Reparations & Recovery

Payment portal

A seamless integrated process which sends out emails/sms/letters to people who owe money, collects money owed via a payment portal, that then updates Auror once the debt has been recovered.

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Alerts & Notifications

Mobile app: Vehicle of Interest (VOI)detection alerts

Receive Auror Vehicle of Interest (VOI) detection alerts via mobile app.

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Incident Reporting

Manage and track ORC events

Retailers can manually tag an event as Organized Retail Crime (ORC) and then filter search by this tag.

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Investigations

Investigate: Insights on investigation statuses

See insights on the status of investigations.

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Investigations

Investigate: Identify a person as a member of staff

Indicate that an event involves a member of staff.

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Investigations

Investigate: Recovered product logging

Track products recovered during an investigation.

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Incident Reporting

Link repeat people

Making it easy for users to connect repeat people.

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Investigations

Investigate: Let Police add events to investigations

Ability for Police to add events to investigations

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Incident Reporting

Matching and merging duplicate products

Organizations often have thousands of products in their inventory but they tend to experience theft across a small number of products often, with a long tail of less-commonly reported products. We’d like to assist reporters in adding the right products as quickly as possible, so we're experimenting with matching and merging products that are the same but were named slightly differently. This means surfacing more accurate data around the products being targeted most frequently, and makes it easier for the right products to be added to an event report.

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Investigations

Investigate: Search and filter evidence locker

Search and filter evidence locker to find only the evidence you need.

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Investigations

Investigate: upload evidence straight to an Investigation's evidence locker

Upload evidence straight to the Investigation evidence locker.

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Incident Reporting

Maps on vehicle profiles

We believe that a map view can be useful in showing patterns and trends in crime. Phase 1: Vehicle profile: showing all the locations the vehicle has been involved in events at Phase 2: Full screen expand with filtering by person

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Investigations

Investigate: Track & manage investigation financials and return on investment

Track and manage financials and return on investment (ROI) on an investigation.

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Incident Reporting

Maps on person profiles

We believe that a map view can be useful in showing patterns and trends in crime. Phase 1: Person profile: showing all the locations the person has been involved in events at Phase 2: Full screen expand with filtering by associate / vehicle

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Investigations

Investigate: Package and export or print investigations

Package investigations and export as a case file.

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Investigations

Investigate: Invite collaborators from other organizations to an investigation

Invite people from outside of your organization to collaborate on investigations.

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Insights

Identify your organization's highest-impact POI's

The ORC dashboard enables you identify and investigate groups of high-harm individuals who meet criteria that you define, and save these groups for further investigation and follow-up.

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Investigations

Improve logic of displaying profile images

Improve the logic of displaying images in the event profile carousel when multiple people and vehicles are involved so the order goes like this: Person 1, images 1,2,3,4 then Person 2, images 1,2,3,4 then Vehicle 1, images 1,2,3,4 then Vehicle 2, images 1,2,3,4.

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Incident Reporting

Hate crime event report

Report events that involve demonstrated hostility based on race, religion, disability, sexual orientation or gender identity.

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Incident Reporting

Harassment event report

Report events that include harassment to staff or customers.

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Investigations

Investigate: Cluster links between entities on link analysis

Grouping the events connecting people on an investigation's link analysis makes it easier to clearly see the number of links between people.

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Investigations

Investigate: configurable investigation types

Organizations can now choose what investigation types are relevant for their organization.

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Investigations

Handling state license plates (in North America)

Right now, license plates in Auror are assumed to be unique. However, in places like North America and Australia, license plates are only unique by state. We are making updates in Auror to handle license plates by states.

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Insights

Internal data on dashboards

The ability to filter the overview section on dashboards to see all internal data for the time range selected.

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Investigations

Investigate: Automatically include product data in financial outcomes

Adding the ability to automatically include the cost associated with products lost and benefits where products have been recovered (from events in the investigation).

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Incident Reporting

Internals: HR system integration

Access data from your organization's staff directory to autocomplete relevant details for internal events when the person involved in an event is an employee.

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Incident Reporting

Dots connected on feed when POI is linked/named

When a person is linked, or named, there is now a "Dots Connected!" activity shown on the feed.

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Incident Reporting

Handling state license plates (in Australia)

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Incident Reporting

Events by type

Showing event types by $ value and % on Organization and Site/Store Dashboards.

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Incident Reporting

Highest Risk Offenders by Area

Showing the highest risk offenders on Organization and Site/Store Dashboards.

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Investigations

Investigate: add multiple events to an investigation for a person

If a person is being investigated, be able to pull many (or all) of their events into an investigation as quickly and easily as possible.

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Insights

Inventory audit / Cycle count event report

Record of missing products/items after inventory audit / cycle count was completed.

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Insights

Evidence locker improvements

Improvements have been made to the way evidence locker works, the improvements include: Only scroll when needed When we added the next and previous button to the evidence locker file modal, we also started ensuring that last file in file modal is visible in evidence locker when the file modal closes. Instead of only scrolling to the file card when needed, we always scrolled creating janky jumpy UX. It is now changed to only scroll when needed so works far more smoothly. Faster file modal transitions (sometimes only visually) Some of the images are loaded quite fast, especially if they’re cached. With transitions, it takes about 600ms to make the transition, but the image is usually loaded faster than that. To make the transition visually faster, and sometimes actually faster when the image is cached, we attempt to load an image for 300ms before making the transition. Once the image is loaded, we immediately swap images. If the image is not loaded within 300ms, we still swap but there’ll be a spinner showing that image loading is in progress. Scroll to the added file We now ensure the newly added file in the Evidence Locker is visible.

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Insights

Investigate: Analytics dashboard for investigations

See analytics on how investigations are working for your organisation.

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Alerts & Notifications

Auror Subject Recognition

Detect and alert teams to known high-risk persons of interest before the offend with our facial recognition integration.

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Evidence Requests

Quick and secure requesting and sharing of evidence

Evidence Requests enables law enforcement to request evidence for non-retail crimes and investigations through Auror where retailers can quickly and securely upload and share evidence. This saves both parties time, reduces data security risks and helps solve non-retail crimes faster.

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Incident Reporting

Disable screen capture

Blocking access to take screenshots of Auror intel on mobile to prevent sensitive information from being shared inappropriately.

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Insights

Data summary table & export to CSV

The data summary table allows you to better compare data in categories with many results, select just the data you want to see on the chart, and allow you to the total counts for each data column. The table of results is exportable to CSV so that you can better share, pivot and report on your data.

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Alerts & Notifications

Breach of trespass alert

Alert a reporter when the person they're adding to an event has a current trespass notice for the site, so the event is also a breach of trespass.

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Incident Reporting

Cash theft event report

Theft that includes intentional taking of cash and or reversing cash transaction.

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Investigations

Auror Investigate: Filter link analysis by entity type

Choose to see connections between people, vehicles, locations and webpages of interest on an investigation's link analysis.

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Incident Reporting

Automated vehicle merging

Moving forward we could automatically merge vehicles with matching number plates to connect the dots on repeat offending faster.

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Alerts & Notifications

Bulletins (aka BOLOs)

In Loss Prevention and Law Enforcement “Be On The Lookout” (BOLO) alerts are often used to let other peers know that a known person is in the area and they should watch out for them, or to ask if anyone knows who a particular repeat person is.

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Incident Reporting

Connecting the dots: new feed card

See more detail about the dots being connected on people profiles at your organization.

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Incident Reporting

Auror mobile app for iOS and Android

An Auror App that enables easy reporting, search, and push notification alerts.

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Investigations

Automatic video retrieval

ANPR retailers spend a significant amount of time processing Police CCTV requests. Auror now automatically retrieves footage from ANPR sites at the push of a button.

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Reparations & Recovery

Debt recovery on Dashboards

A new Debt Recovery section is now showing on Dashboards to any customer who has debt recovery enabled.

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Incident Reporting

Compare gender and age when merging profiles

Dot Connectors will now see additional intel on the merge comparison screen so they can compare gender and age when considering whether to merge multiple profiles for the same person.

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Incident Reporting

Clearly show next steps for event creation

Clearly show the next steps for event creation and recommend adding evidence and statements to an event to help with event quality.

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Incident Reporting

Better handle products that have a price per kg/l

Better handle products that have a price per kg/l to show the sub-total on Generated Statements.

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Investigations

Connecting the dots: Link repeat vehicle profiles without a plate

Adding ability to link repeat vehicle profiles that have no license plates.

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Incident Reporting

Barcode scan to add product details

To make the reporting process faster in future, we can connect to an API and allow products to be scanned into the event report form using a barcode scanner pulling through relevant product details.

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Reparations & Recovery

Civil recovery workflow

The ability to record and track recoveries against an event.

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Reparations & Recovery

Add Money Order as a Payment Method

Money orders are a primary financial tool of the underbanked populace to pay debts in the US, so we're adding Money orders as a payment method when adding a retail payment to events in Auror.