Make incident reporting an experience, not a task

Where fuel or goods have been purchased, but there has been an issue with the transaction or a mistake made by staff

Person makes a threat relating to COVID-19, for example spitting or coughing

Theft accompanied by violence or threats of violence, to any person or property, used to extort the property stolen or to prevent or overcome resistance to its being stolen

"Theft occurring at the pharmacy and accompanied by violence or threats of violence, to any person or property, used to extort the property stolen or to prevent or overcome resistance to its being stolen"

Intentional application of force to another person’s body (including threats)

Unlawful entry without authorization and some element of force

Fraudulently returning goods that were not purchased, includes off the floor returns and or using fake/discarded receipts

Any relevant information about a person who is of interest

Where fuel has been taken, but the customer has advised they have insufficient funds to pay for the goods (e.g. forgot their wallet)

Record of missing products/items after inventory audit / cycle count was completed

Includes purchasing or attempting to purchase products fraudulently using counterfeit currency

Where a customer has used the mobile app to purchase fuel but an error has occurred and payment has not been completed

Unruly, threatening, or antisocial behavior

Damaging or destroying any property

An act of deception when a person mixes different types of goods, services, ordering or delivery to result in financial or personal gain.

Where fuel has been taken without making an attempt to pay

Taking of personal property (e.g. vehicle, wallet, etc.) from a person (e.g. staff, customers, etc.) on your premises

Person enters your premises in breach of a trespass notice previously served on them

Intentional taking of goods without paying (including attempted thefts)

Any relevant information about a location which is of interest

Details of intelligence gathered through observation of a place, person, or group

Any relevant information about a vehicle which is of interest

An act of deception intended to result in financial or personal gain

Preventing a person from entering your premises or asking them to leave

Point of Sale (POS) or Self Checkout (SCO) fraud includes deception like ticket switching, under-ringing, or passing of non-scanned items

Any relevant information about a webpage or social media profile which is of interest

Relevant information that is related to an Event, Person, Vehicle, Product or Site

Illegal entry of a building with intent to commit a crime

When there appears to be an issue with the customer card or fuel pump transaction when paying at a pump terminal