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    About us

    About us

    Stopping retail crime in its tracks, worldwide.

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    Join us in making retail stores safer for everyone.

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    Connect with our team for support or inquiries.

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Retail Crime Hub launch center

Your one place to get started with and get the most from the Retail Crime Hub, powered by Auror. This launch center brings together the key benefits, training, guidance, and support law enforcement needs to resolve more retail crime cases faster.

Activate your Axon bundle

How to use the launch center

Sign up for a live training session to see how the Retail Crime Hub helps you streamline casework, surface actionable intelligence faster, and collaborate more effectively with retailers. Each session highlights proven workflows and techniques that make the Retail Crime Hub an integral part of your daily operations.

New to the Retail Crime Hub?

Book a walkthrough to understand how the platform supports your investigative workflows, identifies repeat offenders, and enhances retailer partnerships.

Onboard with the Retail Crime Hub

By following IT onboarding guides to quickly update user permissions and enable secure evidence transfer, helping your team save time from day one.

Ready for your team to get started?

Register for a training session that walks through the core features and workflows tailored to your role.

Join live office hours

Stay up to date on what’s new and get your questions answered live with the Auror team.

Access key resources

Learn at your own pace and share critical knowledge across your agency.

Activate your Axon bundle

The Retail Crime Hub, powered by Auror

The Retail Crime Hub, powered by Auror and embedded within Axon Evidence, helps US law enforcement combat organized and repeat retail crime. With structured incident data from over 26,000 retail locations across the US, officers can quickly identify top offenders, securely collect digital evidence, and collaborate with retailers to close more cases — saving time and improving outcomes across jurisdictions.

Focus on top offenders

Identify the 10% of offenders who account for 70% of retail loss. The Retail Crime Hub surfaces repeat patterns and prolific networks so agencies can prioritize the cases that matter most.

Save time

Replace in-person evidence collection with secure, 
one-click transfers from retailers into Axon Evidence. Investigators save an average of 3.5 hours per report, freeing officers to focus on higher-priority calls.

Build stronger cases

Structured, packaged incident data makes it easy to connect multiple events, prove organized retail crime, and deliver airtight evidence to prosecutors.

Collaborate seamlessly

Securely gather and request evidence from 26,000+ US retail locations to keep your communities safer.

Built in safeguards from the ground up

No biometric data is ever stored on non-SOI’s in Auror.

Auro Subject Recognition can only be used for crime and safety purposes only.

No use of or storage of race, religion, or sexual orientation

Full end-to-end transparency and auditability

Human verification at every stage.

Best-in-world, independently verified third-party facial recognition technology integration.

Independent privacy impact and cultural assessments for all markets we operate in

Four ways Auror delivers Responsible Recognition

Equip every stakeholder with what they need to evaluate and act.

ROI brief or executive overview

ROI brief or executive overview

Privacy Policy

Intergration overview

Heading

For executives

Increase store team safety, retention, and morale, as 88% of staff feel safer with Auror.

For Leaders

Safely prevent 80% of known high-risk subjects before they offend

For front-line teams

Get real-time alerts to safely prevent high-risk subjects as they arrive.

Your customers

Shop safely and freely, supported by privacy-first crime intelligence that reduces brand and public concerns.

Help Guides

Retail Crime Hub overview

See how Auror connects people and intelligence to reduce crime and harm.

Onboarding guide

Everything you need to get set up the Retail Crime Hub for your agency.

Best practices guide

Make the most of the Retail Crime Hub in your first days and weeks.

Videos

Onboarding overview

A quick walkthrough of the Auror onboarding process

Getting started best practices

Tips to use Auror effectively from day one.

Help center and support

Find guides, answers, and support when you need it.

Activate your Axon bundle

Enter your details

Need help? Here’s the fastest way to get support

Email support@auror.co for Retail Crime Hub support.We’re here to help and committed to resolving issues quickly so you can stay focused on protecting people, property, and your community.