How a leading UK retailer drives their security strategy with Retail Crime Intelligence

Case Study

How a leading UK retailer drives their security strategy with Retail Crime Intelligence

OUTCOMES:

400% increase in reported events vs the previous legacy system
Connecting the dots on prolific ORC networks with Responsible Tech and AI
Over 22,000 users across the estate
88% of store colleagues surveyed felt safer as a result of having access to Auror
Visibility into highest-risk days and times of offending
40% increase in ROI on resourcing investments
66% increase in field resources across the estate

No stranger to innovation, this retailer led the UK retail security industry in setting up one of the first Security Operations Centres to provide greater support to their stores and store-based colleagues. As they faced the reality of rising crime and violence across the UK and Ireland, they knew preventing these problems at scale would require continued innovation.

While exploring strategies and solutions, they found they didn't have efficient ways to connect the dots on repeat offenders or a way to collaborate internally and externally. Security leaders knew this was one of the keys to unlocking safer stores and more prevention against the organised crime groups causing the most loss – ultimately choosing to partner with Auror’s Retail Crime Intelligence platform.

The decision

In line with their entrepreneurial spirit, this retailer was the first in the UK to roll-out the Retail Crime Intelligence platform. They launched across their 630 locations, seeing a 400% increase in reported events in the first few weeks. This demonstrated to the team just how much actionable intel they had been missing due to a lack of reporting and connection. Importantly, 88% of the team during this time also reported feeling safer as a result of implementing Auror.

This isn’t a supplier/customer relationship, it’s far more than that. There’s passion for the problem we’re solving. Auror have taken the time to integrate and learn who we are as an organisation; what makes it breathe, its heartbeat, values and have won colleague hearts & minds.

Head of Group Security

The solution

This leading UK retailer currently uses the Intel, Investigate, Insights, and Connect the Dots product modules within their Retail Crime Intelligence platform. They are also exploring other intelligence-led product modules by Auror such as ANPR (Automatic Number Plate Recognition).

Over 22,000 of their colleagues access the Auror platform to report, solve, and prevent crime across their stores. They’re collaborating with local police easier than ever before and have greater visibility of repeat offenders impacting their stores.

The results

Since starting with Auror, this retail partner has achieved impactful results across the board – from store safety wins to increased colleague engagement.

Some of those outcomes include:

400% increase in reported events vs previous legacy system
4,000+ repeat people identified within the first year
Successful mobile-first launch (enabling barcode scanning and on-the-go intel)
Identified high-risk times to inform a new strategy to employ door greeters.
40% increase in ROI on separate guarding investments
1,000+ suggested merges on DAY ONE with Auror’s Connect the Dots product module (with a 98% acceptance rate)
Helping to lead conversations with Policing Commissioners, Policing Minister, other retailers and supporters of safer retail experiences. ‍
top prize in the Best Collaboration category at Retail Risk Leicester 2023

Prolific offender with 50+ events charged

A prolific repeat person connected to more than 50 events was prevented by store security colleagues. Thanks to consistent and detailed reporting in the Auror platform, team members were able to connect the dots and police were able to charge the person.

Known violent offender with 20 events arrested

A known violent offender connected to 20 events was arrested thanks to consistent reporting and investigations within the Auror platform! The last incident involved a store colleague being assaulted and the repeat offender selling stolen products for cash on a nearby street.

My favourite part of the Auror platform is seeing events happening in the community. There’s no words to describe how amazing the outcomes have been with identifying repeat offenders, to being alerted when a dangerous offender is in your area which helps to keep colleagues safe.

- Store colleague

Known violent offender with 15+ events arrested

An aggressive, erratic, and physically abusive repeat offender involved in over 15 events (including several breached trespass banning notices) was prevented and arrested thanks to collaboration across store locations and with police.

A Store Detective recognized the repeat person and was able to connect the dots on their previous events. Based on the quality reporting in the Auror platform, the team revealed this subject was responsible for over £2K in loss.

“What I love about Auror is being able to see events from other stores so I can identify offenders. This makes such a difference and helps prevent incidents.”

– Store Security Associate

Networks for good

As time goes on and their intel exponentially increases, this leading UK retailer is looking for Retail Crime Intelligence to inform the next phase of its central security strategy.

They are especially excited to keep levelling up retailer/ police collaboration across the UK, exploring additional Retail Crime Intelligence product modules such as ANPR (Automatic Number Plate Recognition) to empower this.

Want to meet the future of Retail Crime Intelligence? Check out the overview page next: auror.co/product/overview