Auror Investigate: Manage internal investigations without compromising security or consistency

Internal theft, fraud, and misconduct can have a disproportionate impact on retail organizations. Internal (employee) theft accounts for 29% of shrink loss, yet many internal investigations are slowed by fragmented systems and inconsistent processes. 

Globally, some of the largest retailers rely on Auror Investigate to securely manage both internal and external cases in one place. With the ability to flag staff involvement, capture relevant HR data, and guide interviews using ethical, evidence-based methods, Investigate gives Asset Protection and Loss Prevention (AP/LP) teams confidence that sensitive internal investigations are handled effectively, consistently, and with integrity.

The challenge

Internal investigations require a different level of care and precision — and many retailers lack the right tools to manage them.

• High stakes, high sensitivity: Internal cases often involve trusted staff, making confidentiality, fairness, and accuracy non-negotiable. Mishandled processes can damage team culture, harm reputations, and expose organizations to legal risk.
• Siloed systems: Many retailers still track internal cases in spreadsheets or separate systems, making it difficult to differentiate between internal and external investigations or see meaningful reporting across both.
• Inconsistent approaches: Without standardized workflows, internal interviews may vary in quality and compliance, and key information may be missed — putting the integrity of the investigation at risk.

Why use Auror to manage internal investigations

With over 130K internal investigations closed at an above 90% rate, teams are resolving more cases than ever before using Auror Investigate. In addition to being relied upon at scale by global retail leaders, Auror Investigate also ensures internal cases are managed securely, consistently, and in line with industry best practice. 

• One secure platform: By managing all investigations in Auror, teams benefit from enterprise-grade security, centralized case intelligence, and a consistent workflow for both internal and external cases. ‍
• Clear visibility and reporting: Investigations can be designated as internal or external, with reporting available across both types, giving leaders the ability to understand trends and risks at a glance.‍
• Evidence-based interviews: Investigate supports the Wicklander-Zulawski (WZ) interview methodology — widely recognized as the ethical, effective industry standard — so teams can manage interviews consistently and with confidence.

The future of investigations starts here

With Auror Investigate, retailers can confidently handle internal cases with the same security, structure, and collaboration that already power their external investigations. By bringing both into one platform, organizations reduce risk, save time, and strengthen their ability to protect people, assets, and culture.

Auror Investigate is available to retailers globally. Contact your Auror representative to learn more about access and regional availability.

Internal Investigation FAQs

Can I separate internal and external investigations in Auror?

Yes. Every investigation can be marked as internal or external, giving you clear visibility into both types. You can also report on each type separately to identify trends and risks.

How does Auror protect sensitive staff information?

Auror is built on enterprise-grade security and data privacy standards. Internal investigations are treated with the highest level of confidentiality, ensuring only authorized users can access sensitive cases.

Does Auror guide interview practices?

Yes. Auror supports the WZ (Wicklander-Zulawski) interview methodology — the global standard for ethical and effective investigative interviewing. This helps ensure interviews are consistent, professional, and defensible.

Can multiple teams work on the same investigation?

Yes. Investigations can be securely shared with authorized AP/LP, HR, or legal teams with access to Auror as needed, ensuring collaboration without compromising confidentiality.

Which retailers are already using Auror for internal investigations?

Some of the world’s largest retailers use Auror Investigate extensively for internal cases. While we can’t share names publicly without consent, your Auror representative can provide anonymized benchmarks and best practices from global leaders.

Is Internal Investigations a separate module from Auror Investigate?

No. It’s part of Auror Investigate. Internal and external cases are managed through the same platform, with the ability to clearly differentiate between them in reporting and workflows.